Piper Jones Returns Policy

Thank you for your order and support of Piper Jones lingerie.  We are sorry you were not completely satisfied with your recent purchase.  We are happy for you to return any bra in exchange for a different size or style providing the product is in its original unworn, unwashed condition. 

We are unable to accept the return of briefs due to hygiene reasons.

Please contact us to inform us you will be returning the purchase.  Returns are accepted within 14 days of the receipt purchase date.  A copy of the original receipt is required with all returns.  We do not offer cash refund unless the item is faulty.

All items will be reviewed individually upon return.  Faults do not include:

• broken seams, stitching breaking due to item being forced or overstretched
• item damage from heat e.g. tumble dryers or hot irons
• damage from oils and body lotions that degrade elastics in fabrics
• colour running from washing or soaking process
• print deteriorating due to excess heat or sun exposure

If any of the following is present, the return is subject to denial and we will send the product back to you:

• Visible damage or wear
• Lingering odours such as perfumes, deodorants or cigarette smoke
• Human or animal hair
• Detached tags
• visible marks or dirt

We recommend you return items using a trackable postage method.  It is a good idea to get insurance for the value of the items you are returning, and obtain proof of postage.    Piper Jones will not be held liable for parcels lost in transit.  Please allow 10 business days for the return to be processed.  Please note, unless the product is faulty, you will incur the postage costs associated with the replacement item.  We do not provide exchanges for items on sale.

Please send the returns package to the following address:

Piper Jones Lingerie – Returns
PO Box 273
JAMISON CENTRE ACT  2614
AUSTRALIA